Frequently Asked Question

You may have a question that we’ve already answered.

Service Faq

FTP file transfer or receiving is a very flexible and easy way if anyone familiar with FTP then he can send us a request for an FTP account and then we will create an account & send the info to him. Image size is not a problem because we are using unlimited disc space on your for the FTP account. If you want to send us a large size of images at a time, then FTP is the right option. When we share an FTP user access with a client, please save it. Since it’s so secure access and it’s only shared with the client and with the Photo Retouching Expert.

Yes. We do offer a free trial facility which is up to 2 images so that you can judge our service quality standard before taking your final decision. You can give your sample images to us so that we can provide you the completed task as a demo.

Over the years, our skill has developed so far, we can work with various image formats. We usually accept the following types of images (AI, PDF, TIFF, PSD, JPEG, PNG, CR2, etc). However, feel free to contact us, it does not matter what the image format is.

You will be notified when images are on our server and ready for you to download.

Support FAQ

FTP file transfer or receiving is a very flexible and easy way if anyone familiar with FTP then he can send us a request for an FTP account and then we will create an account & send the info to him. Image size is not a problem because we are using unlimited disc space on your for the FTP account. If you want to send us a large size of images at a time, then FTP is the right option. When we share an FTP user access with a client, please save it. Since it’s so secure access and it’s only shared with the client and with the Photo Retouching Expert.

Yes. We do offer a free trial facility which is up to 2 images so that you can judge our service quality standard before taking your final decision. You can give your sample images to us so that we can provide you the completed task as a demo.

Over the years, our skill has developed so far, we can work with various image formats. We usually accept the following types of images (AI, PDF, TIFF, PSD, JPEG, PNG, CR2, etc). However, feel free to contact us, it does not matter what the image format is.

Security FAQ

Yes, it is 100% safe without any doubt. It is highly secured as it is a paid file transferring protocol. We understand the value of your images and we are committed to receiving your files with the highest security and confidentiality.

Yes. We do offer a free trial facility which is up to 2 images so that you can judge our service quality standard before taking your final decision. You can give your sample images to us so that we can provide you the completed task as a demo.

Price & Payment FAQ

We do not ask you to pay first. You’ve to pay while you receive the done images & are satisfied with the quality.

We accept payment via PayPal, Payoneer, Bank transfer.

Yes. We have many clients who send us ongoing work throughout the year. If this is your case you can set up a weekly or monthly payment system. Every time you send us an order, we will add it to your one invoice with all the details including date, batch number, quantity, type of service required and price. Before you pay every week/month you will be able to check if everything is ok and then make a payment.

Our price starts at US $0.40 / Image. Pricing can be set upon image complexity as per samples given.

es, we offer discounts on bulk image processing. If you send us 1000+ images in a month, you will get a discount.
Welcome to Retouch Cloud